Case Studies
Showcasing the meaningful impact of our efforts.
We work closely with individuals to understand their needs, preferences, and goals. Whether navigating accessibility barriers, tackling benefit systems, or securing suitable housing accommodations, we’re dedicated to providing tailored solutions that empower our clients to live with dignity, independence, and fulfilment.
Our commitment to person-centred care drives everything we do as we strive to address the unique challenges and aspirations of each client.
Join us as we delve into our case studies, showcasing the meaningful impact of our efforts in empowering lives and fostering inclusivity in our communities.
Case Study 01
Supporting a service user with disabilities.
Service user background:
The service user, a 55-year-old individual with a learning disability, high levels of anxiety and depression, and severe literacy challenges, faced significant hardship following the transition from Disability Living Allowance (DLA) to Personal Independence Payment (PIP).
The loss of benefits exacerbated their mental health issues, resulting in severe anxiety, depression, and suicidal thoughts due to the financial strain of losing approximately £500 per month. Additionally, the service user encountered another setback when their Employment and Support Allowance (ESA) was incorrectly reduced, causing further financial distress and mental health deterioration.
"I was awarded over £5,600+, in backdated payments and this award improved my mental health and wellbeing"
How we helped:
Disability Support Calderdale C.I.C. provided comprehensive support to address these issues:
1. Initial Assessment and Appeal for PIP:
Upon referral by the service user’s Community Practice Nurse (CPN), our team immediately reviewed the PIP claim documentation and facilitated the appeal process with HM Courts and Tribunals Service (HMCTS).
A case-worker was assigned to provide regular monthly meetings, offering emotional support and strategic planning to manage the service user’s mental health and financial stability.
2. Managing ESA Complications:
Our team investigated the reduction in the service user’s ESA and discovered the erroneous cessation of Severe Disability Payments/Premium.
We communicated directly with the Department for Work and Pensions (DWP) on behalf of the service user, ultimately securing a backdated payment of over £5,600, which significantly alleviated financial stress and improved mental health.
3. Support During the PIP Tribunal:
Our team’s manager provided in-person support and representation at the PIP tribunal, which resulted in the service user being awarded the enhanced element of daily living and standard mobility for five years.
This outcome not only restored but increased the previous DLA allowance, further stabilising the service user’s financial situation and reducing anxiety and depression.
Ongoing support:
Disability Support Calderdale provides ongoing, tailored support to ensure the service user's well-being and ability to manage personal affairs:
1. Regular Communication:
The service user maintains frequent contact with our team, making 2-3 phone calls per week to discuss various issues and problems.
This consistent communication helps monitor the service user’s mental health and promptly address any emerging concerns.
2. Emotional and Practical Assistance:
Our team provides continuous emotional support, helping to mitigate anxiety and depression through regular check-ins and reassurance.
Practical support includes assistance with reading and understanding letters, managing benefits, and navigating any bureaucratic challenges that arise.
3. Holistic Approach:
The relationship between our team and the service user exemplifies a holistic approach to disability support, addressing both immediate needs and long-term well-being.
Disability Support Calderdale’s commitment highlights the importance of individualised, qualitative support for individuals with complex needs.
